Contact Us
In short
Pallets Recycle is at 10400 Evendale Dr, Cincinnati, OH 45241. Write to info@palletsrecycle.com or use the form below — both land in the same inbox and both are answered within one business day. The yard is open Monday to Friday, 7:00 AM to 5:00 PM Eastern, and Saturday mornings from 8:00 AM to noon. We have no telephone line; everything here happens in writing, on purpose.
Send us the details
This is the same form that appears on every page of this site, and it reaches the same people. Fill it in once and you will have a written answer inside a business day.
The Evendale yard
Pallets Recycle Co.10400 Evendale Dr
Cincinnati, OH 45241
United States
Ten minutes from the I-75 / I-275 interchange. Truck access from Evendale Drive; will-call customers use the same entrance.
Tour the yardOne inbox, one team
Quotes, pickups, invoices, certificates of insurance, ISPM-15 treatment records and complaints all go to the same address. Nothing is routed through a call centre because there is no call centre.
When we are open
- Monday7:00 AM – 5:00 PM
- Tuesday7:00 AM – 5:00 PM
- Wednesday7:00 AM – 5:00 PM
- Thursday7:00 AM – 5:00 PM
- Friday7:00 AM – 5:00 PM
- Saturday8:00 AM – 12:00 PM
- SundayClosed
All times America/New_York (Eastern Time). Will-call closes 30 minutes before the yard.
10400 Evendale Dr
Evendale sits in the industrial belt north of Cincinnati, between Reading and Sharonville. If you are coming from the interstate the approach is simple; if you are coming from inside the neighbourhood, follow the truck route rather than your navigation app.
From I-75
Exit at Glendale-Milford Road and head east. Evendale Drive is signed within a mile. The yard entrance is on the north side, wide enough for a 53-ft trailer to swing in without blocking the road.
From I-275
Take the I-75 south interchange and follow the directions above. Total drive time from the interchange is under ten minutes outside peak hours.
From downtown Cincinnati
North on I-75 for roughly fifteen miles. Twenty to thirty minutes depending on traffic through the Norwood Lateral junction.
Deliveries and collections
Inbound trailers check in at the scale house. Bring your tally sheet or bill of lading; our yard team will count with your driver before anything is unloaded.
Questions people ask first
Why is there no phone number?
How fast will somebody reply?
Can I visit the yard?
Do you have a will-call counter?
What is the fastest way to get a price?
Still not covered? The full FAQ runs to forty-six answers.
What to include, by what you want
The difference between a same-day answer and a three-day exchange is almost always what was in the first email.
| If you want to | Include | Typical response |
|---|---|---|
| Buy pallets | Quantity, footprint, grade or application, delivery postal code, whether it racks, cadence | Written quote within one business day |
| Sell or clear a pile | Two photographs, rough count, postal code, whether it is indoors | Rate and a window, same or next day |
| Set up a collection schedule | Empties per week, dock access, forklift availability, receiving hours | Route day proposed within a business day |
| Order custom | Load weight and distribution, footprint, handling method, racking, export | Specification drawing within 2–3 days |
| Order export stock | Everything above plus destination country and required ship date | Quote with kiln time built into the timeline |
| Buy mulch or bedding | Cubic yards, product, delivered or collected, delivery postal code | Quote within a business day |
| Get a certificate of insurance | Your certificate holder details and required limits | Same business day |
| Get a treatment record | Order or shipment reference | Within the hour during business hours |
| Raise a problem | Photographs in situ, BOL or lot reference, what happened | Same day. We collect and replace rather than dispute. |
| Apply for a job | The role in Product Type, 1 in Quantity, yourself in the message | A person replies within a business day |
The no-phone policy, in more detail than anybody asks for
We took the line out in 2016. The pattern of every serious problem in the preceding seven years was identical: a verbal agreement remembered differently by two people a month later. It is the single most unpopular decision we have made and the one we would repeat first.
| What people worry about | What actually happens |
|---|---|
| "It will be slower." | A written quote within one business day, usually the same day. A phone call gets you a number you then have to have confirmed in writing anyway. |
| "Nobody will read it." | Every email is read by a person within one business day. There is no ticketing system and no autoresponder. |
| "What about urgent problems?" | Mark it urgent in the subject line. Urgent email is triaged ahead of everything else and is usually answered within the hour during business hours. |
| "I want to talk it through." | Come to the yard. We would rather have a conversation standing next to the actual pallets than on a telephone. |
| "What if there is a dispute?" | This is the point. Both parties can read exactly what was agreed rather than argue about what was said. |
| "It feels impersonal." | Our written quotes carry the whole conversation, which makes them unusually detailed. Most customers say the opposite after a month. |